About
LOCAL REPAIRS. NOT PARCEL-SHIPPING.
Phone Repairman has been fixing devices in Muswellbrook since 2015. We are not a small JB Hi-Fi — we are a device services business that happens to sell hardware as part of the service.
- Est. 2015 · 11 years in the Hunter
- 22 Bridge St, Muswellbrook
- OEM Authorised Agents
- Walk-in + onsite + B2B
- EST. 2015
- OEM Authorised Agents
- Walk-in + Onsite
- Locally owned
What we are
A repair shop with B2B muscle.
Phone Repairman is the trading name for a Muswellbrook-based device repair and IT services business. We started as an iPhone repair shop in 2015 and grew with the town — first phones, then tablets, then laptops, then onsite IT for local business. Today, we hold OEM authorised-agent status with HP, Acer and Lexmark, and a direct service partnership with Epson.
What that means for customers: warranty work for those brands is handled locally in Muswellbrook instead of shipped to a city service centre. Same coverage as factory service, with a local number and a face to talk to. Lodge with the brand the way you normally would — the work routes to us.
We are also the field-service arm for MSPs and OEM warranty channels operating across the Upper Hunter. If you run an IT business out of Newcastle, Maitland or further afield and need hands on the ground in Muswellbrook, Singleton or Scone — that's us.
Brand authorisations
Brand-authorised, not just brand-aware.
The difference between an authorised agent and a generic repair shop: genuine parts, manufacturer warranty cover, and an open line to the OEM when a fault needs escalation.
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HP
Authorised Agent
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Acer
Authorised Agent
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Lexmark
Authorised Agent
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Epson
Direct Service Partner
Who we serve
Four customers, one phone number.
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01
Walk-in retail
Locals dropping in with phones, tablets and laptops that need fixing fast — usually same day.
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02
Small business
Tradies, shops and allied health. Bring in faulty gear, or book us onsite for fleet work.
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03
MSP & OEM partners
Field-service hands for IT companies running customers across the Hunter — white-label or co-branded.
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04
Mining IT & enterprise
Bulk device repair and supply for mining operations, councils and schools across the Upper Hunter.
Bring it in. Send it in. Book us onsite.