Common questions, plain answers.

Walk-ins are welcome any time during opening hours. For laptops, printers and warranty work it helps to call ahead — that way we know parts are in stock and can usually book you in for a same-day return.

Monday to Friday, 9:30am to 5:00pm. Closed weekends and public holidays. For urgent business calls outside hours, call directly and we will work something out.

22 Bridge St, Muswellbrook NSW 2333 — Opposite the post office.

Cash, EFTPOS, Credit Card, Afterpay, Zip Pay, Wizpay, Latitude, PayPal. Pick whatever suits.

Most common phone repairs (screen, battery, charging port) are completed same-day when the part is in stock. Laptops and printers are typically 1–3 business days. We give you a written turnaround on drop-off.

For brands where we are an authorised agent (HP, Acer, Lexmark, Epson), warranty repairs use genuine OEM parts. For other brands and out-of-warranty work we use genuine where available, quality aftermarket otherwise — and we tell you which before doing the work.

Repairs are covered by a workmanship warranty quoted in writing at drop-off. Parts warranty depends on the source. Warranty work for our authorised brands (HP, Acer, Lexmark, Epson) carries the original manufacturer warranty.

No. Most repairs don't touch your storage. We do recommend a recent backup before any repair, just in case a device needs further work.

Power it off, do not plug it in to charge, and bring it in as soon as you can. Sooner = better chance of full recovery. Rice doesn't help.

Yes. Phone Repairman is the local Authorised Agent for HP, Acer and Lexmark, and a direct service partner with Epson. You don't need to send your device interstate — the work happens here in Muswellbrook with manufacturer-grade coverage.

From your side, simple: lodge the warranty claim directly with HP, Acer, Lexmark or Epson (their website or support line). Because we are the local Authorised Agent for those brands, your job is routed to us — we order genuine parts through the OEM channel and complete the repair here. No couriers, no missing-in-transit, no waiting weeks. (The technical name for the partner network HP, Acer and Lexmark use to do this is "AWA / ARA" — that is our credential, but you don't have to know it; just lodge with the brand and the work comes to us.)

Yes — for HP, Acer, Lexmark and Epson. Bring the machine in, we lodge the warranty claim and complete the repair locally. No couriers, no missing-in-transit, no waiting weeks.

Yes — for businesses across the Upper Hunter. Workstations, printers, network, point of sale, fleet device repair. Bookable per visit or under a partner agreement for ongoing work.

Yes. We act as the field-service arm for MSPs running customers in the Hunter — white-label or co-branded. Call Tim directly to set up an agreement.

Yes. Phone Repairman supplies, repairs and onsite-services fleet devices for mining IT — phones, ruggedised laptops, printers. Quoted per scope.